FAQs

Q1: How do I place an order for Luxxori products?
A1: Visit our website, browse the products, and add them to your cart. Follow the checkout process to place your Luxxori order.

Q2: Can I cancel my order?
A2: Orders can be canceled within 12 hours before shipping. Once the packaging and shipping process begins, cancellations are no longer possible.

Q3: What if my product is defective or damaged?
A3: Luxxori offers a 100% money-back guarantee for products that arrive defective or damaged during shipping. Contact us within 15 days after the guaranteed delivery period, and we will arrange a return, replacement, or refund.

Q4: How do I request a refund for my Luxxori product?
A4: Refund requests can be submitted within 15 days after the guaranteed delivery period by contacting us through the "Contact Us" page.

Q5: What if my Luxxori product is lost or missing?
A5: Luxxori is not liable for incorrect addresses. Please ensure your address is accurate. If we make an error, we take full responsibility.

Q6: Can I change the shipping address after placing my Luxxori order?
A6: Once an order is confirmed, the shipping address cannot be changed. Ensure accuracy during checkout.

Q7: Do you offer free shipping?
A7: Yes, Luxxori provides free shipping from our warehouses in Europe & the USA by trusted carriers like FEDEX, USPS, DHL, DPD.

Q8: How can I contact Luxxori?
A8: Feel free to reach out to us via email at info@luxxori.com. Our dedicated team at Luxxori is here to assist you with any questions, concerns, or support you may need. We value your well-being and look forward to connecting with you.